1. Who processes the data
The data is processed by the owner of Urka Shop. You can reach us through the Telegram support contact listed on the website.
2. What data we receive
Telegram data: ID, @username, name and interface language. Order data: item, quantity, amount, status, date, recipient @username and Roblox nickname.
Balance and payment data: top-up history, amounts, statuses and uploaded payment proofs. We do not receive or store full card details.
Technical data: IP address, browser type, request time and visited pages, limited to what is needed to operate and protect the site. Language and currency are stored in cookies.
3. Why we process data
To create and deliver orders, accept payments, maintain the balance and purchase history.
To answer requests, resolve disputes, prevent fraud and abuse.
To comply with legal requirements and improve the website and bots.
4. Legal bases
Performance of the sales contract, user consent, the store's legitimate interest in fraud prevention, and legal requirements.
5. Data sharing
Telegram — to operate the bots and deliver goods. Payment providers (CryptoBot, acquiring bank) — to process payments.
Payment and delivery partners — only the data required to fulfil a specific order.
Hosting — to run the website and database. We do not sell data or share it for third-party advertising.
6. Cookies
The site uses technical cookies: selected language, currency, login session and form protection. Some features do not work without them.
We do not use third-party advertising trackers. You can delete cookies in your browser settings; language and currency preferences will reset.
7. Retention and security
Data is kept while the account exists and afterwards for the periods required for accounting, support and legal compliance.
Access is restricted, the connection is protected with HTTPS, and login tokens are stored as hashes. Absolute security cannot be guaranteed, but we take reasonable measures.
8. Your rights
You may request access to your data, its correction or deletion, and withdraw consent to processing.
Deleting the account may result in the loss of the balance and order history. Requests are accepted through support; we may ask you to confirm your identity.
9. Children
The store is not intended for independent purchases by children. Users under 18 must make purchases with the consent of a parent or guardian.
10. Changes
We may update this policy. The current version is always published on this page, and the update date is shown at the top.
Still have questions?
Message support — we will help with an order, a refund or data processing.